In 2026 Inclusive design is a business expectation. Organisations are operating in more diverse, hybrid and digitally dependent environments than ever before. Customers, employees and stakeholders expect systems, services and experiences to work for a wide range of people. Inclusive design is all about creating those systems intentionally. It moves beyond asking whether something is technically accessible. It asks whether it has been designed from the outset to include as man

Why so much training misses the mark. Accessibility in learning is often treated as something optional, a consideration that comes after the content has already been designed, and often only bolted on when someone raises their hand during the session.

Recognising that a diverse workforce is key to economic growth and innovation, the Scottish Government has implemented various...